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Refund policy

Last updated October 2026.

Service fees

Our service fee pays for the work of checking the rules, preparing and filing your permit, and following up with the state. Once we have started work on a permit, its service fee is non-refundable.

Before we start

You can change or cancel an order free of charge until we start work on it.

State permit fees

State permit fees are paid to the state and follow that state's own refund rules. If a state refunds a fee, we pass the full refund on to you.

Dispatch fees

Dispatch fees are charged only on loads we book and are not refunded once a load is delivered.

How to ask

Email Admin@propermitservicez.com or call (847) 595-4410 with your order details. We reply within one business day.

Questions: Admin@propermitservicez.com · (847) 595-4410